Senior Customer Success Manager working with Enterprise level customers for a FinTech company
Intro
Welcome to my page. I have set this up just to share a little more about myself from both a professional and personal standpoint. My hope is that this provides further insight into what I’m interested in, what drives me and a little bit about what I have achieved.
Snapshot
A skilled professional with experience of maintaining strong working relationships with key internal stakeholders and clients alike. Accomplished in providing a professional service and growing relationships and business across all levels of the business within large multinational and globally recognised companies.
Previous experience of managing teams of up to 55 FTE across a range of services within a global structure
Additional passion for mentoring and developing other people; have previously headed up an Apprenticeship programme and am current an active mentor on Tangent, working with young talent eager to get into the tech space.
Key Skills
Good presentation skills combining sound analytical research and clear verbal rational.
Experience of managing and developing client relationships at multiple management levels
Skilled at forging close working relationships across the business up to and including Executive level.
Analysing metrics for data driven recommendations and creating upsell opportunities