See below for my work history

My Key Experiences

  • Senior Customer Success Manager

    Emburse: 2024 - present

    • Responsible for managing relationships with Enterprise level customers across a range of industries but with a focus on the Legal vertical

    • Customers had a range of products across Emburse platform including Travel, Expense and Invoice

    • Book of business totalled c.$10MM committed ARR spend.

    Emburse

  • Strategic Customer Success Manager

    AppZen: 2019 - 2024

    • Owning the relationship from adoption to renewal and expansion across a ‘strategic’ customer base based in EMEA and APAC regions (c.25 customers)

    • Revenue under management of over c.$7 committed ARR spend.

    • Manage customer relationships across a range of verticals (Finance, Pharma, Manufacturing)

    AppZen

  • Onboarding and Growth & Strategy Services Manager

    SAP Concur: 2014 - 2019

    • Responsible for any customer activity pre go live including pre sales & Implementation across a range of service driven products.

    EMEA Audit Service Manager, 2015 – 20‘18

    • Operationally responsible for 850+ clients with a committed net spend of over £4 million per annum across all EMEA Audit functions.

    • Responsible for a team of 55 colleagues with 3 direct reports across all services and client onboarding implementations.

    SAP Concur

My Customers

Who do I work with?

I work with all levels of management within my customer stakeholders from a Team Leader of a Finance Function through to C-suite and Senior Exec Team leaders.

Typically my key stakeholders are individuals based in IT, Finance or Procurement

“I’ve been one of the many clients that Kevin handled, but I felt like the only and the most important one. Kevin is an outstanding listener with a lot of empathy and high communication skills. He’s ridiculously efficient and always looking for an improvement area, which may take our programme to the next level. Its not often you find an Account Manager that you can trust from day one. Kevin brings a combination of professional leadership and a warm working atmosphere. He’s a dream!”
— Dominika Murzynowska, Global Process Owner at Electrolux

Customer Activities

I have completed a range of customer activities including:

  • In person fireside chats

  • Virtual webinars

  • Presenting at Industry leading events such as SSON

  • Company events in London and Frankfurt

  • Production of customer case studies